Can I set up my own account for free?
Create and configure your workspace, locations and team yourself, free. Add administrators, area managers, sales managers, club managers, accounts staff and team members, and assign their roles and location access. Start a free 30-day trial or subscribe straight away by card; you don’t need to contact us for either.
Do I need to contact anyone to get started?
No. Choose a plan, create your account and set up your workspace yourself. Start a free 30-day trial, or subscribe straight away by card. Your card is saved securely with Stripe for renewals, and you can update it or cancel from Plan and billing at any time.
Is guided onboarding required?
Guided onboarding is never required. To book it, email admin@clubpilot.au and we’ll confirm the price and timing before anything is charged. If you’d like a hand, we review your configuration, check user accounts and permissions, confirm tasks and notifications reach the right people, test key workflows and make adjustments so your workspace is ready for your team. Optional guided onboarding: standard $499; larger rollout $999. One-time fee, payable in full before onboarding begins. Allow up to two weeks.
What do founding clubs receive?
Approved founding clubs receive 50% off the displayed subscription plan price for their first 12 months on a paid plan, and four included edits a month instead of one. Enter your founding code at checkout to apply the discount; codes are limited and can each be used once per business. Onboarding, extra edits and add-ons are charged at their displayed prices. Founding arrangements already agreed continue on their agreed terms. Regular clients receive one minor edit per month; founding partners receive four. The allowance is per client account, not per user or location. It resets monthly, including on annual plans, and unused edits do not roll over.
What counts as a location?
A location is one club, site or venue you run from ClubPilot, such as one gym. Each has its own checklists, inspections, maintenance and reporting. Starter covers 1 location, Club up to 3 and Group up to 10. Extra locations are $20/month on any plan.
Who counts as a user?
Users are managers and office staff with full logins. Club and Group include unlimited users. Starter includes 2. Floor staff use free team-member logins on every plan to complete checklists and assigned tasks and report faults, and never count as users.
Can I change plans later?
Yes. Move up or down from Plan and billing in your workspace. You see the exact adjustment and new recurring price before you approve the change.
Is there a money-back guarantee?
If ClubPilot isn’t right for your business, email admin@clubpilot.au within 30 days of your first subscription payment and we will refund that payment in full. This applies once per business, to the first subscription payment only; onboarding fees, paid edits and separately agreed services are not included.
Is my data mine if I leave?
Yes. Your records belong to your business. After you cancel, or if your trial ends without a paid plan, you can still view and export them.
What counts as an included minor edit?
A minor edit is one small change to existing wording, settings or a template that takes up to 15 minutes. New features, workflows, integrations and reports are quoted separately. Bug fixes and normal product support do not use your edit allowance.
How much are additional edits?
Additional edits are $99/hour with a 30-minute minimum charge of $49.50 per paid request. We confirm the estimated scope and price before work starts; changes beyond the approved scope need a new approval. Sending a request does not authorise a charge.
How does the free trial start?
Choose Start free trial, create your account and confirm your email. Add your business and locations to open your workspace automatically. Your 30 days begin when the workspace is created. You can then invite your staff.
Will I be charged when the trial ends?
No. There is no automatic paid renewal. After 30 days, you can still view and export your records, but making changes requires a paid plan. We confirm the plan and price with you before you approve any charge.
How does annual billing work?
Annual pricing is Starter $21/month billed $252/year, Club $49/month billed $588/year, and Group $99/month billed $1,188/year. The annual total is paid upfront and excludes GST. Compared with 12 monthly payments, you save $48, $120 or $240 per year respectively.
What is outside the trial and standard subscription?
Optional AI usage, paid integrations, migration and custom development are separately scoped and agreed. Starting a trial does not activate any of these paid services. Corporate scope, support and commercial terms are agreed in a tailored proposal.
Can I add more staff or locations?
Yes. Club and Group already include unlimited users. Extra locations are $20/month or $200/year on any plan, and extra users on Starter are $15/month or $150/year. Prices are AUD excluding GST. Floor staff never need a paid user: free team-member logins let them complete their club's checklists and assigned tasks and report faults. Above 10 locations, ask us about Corporate.