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Welcome to ClubPilot. In this walkthrough, we'll show you, step by step, how to report a fault, how to request a change, and how to ask a question. Then we'll show you how to follow up on everything you've sent. Take your time, and pause the video whenever you need to. First, let's find where to report things. On a computer, look at the bottom of the menu on the left-hand side. You'll see a button called Report, slash, suggest. It's there on every screen in ClubPilot. On a phone, tap More at the bottom of the screen, then tap Help and support. It opens exactly the same form. Example one. Reporting a fault. Let's say something isn't working on the Maintenance screen. The best thing to do is to stay on the screen where the problem happened. So we'll open Maintenance from the menu. Here, the Urgent card should filter the list to the urgent jobs, but in our example, it isn't working properly. Now click Report, slash, suggest. The form opens over the top of your work, so nothing you were doing is lost. Notice that Report a fault is already selected for you. ClubPilot also takes a picture of the screen behind the form. We'll check that picture in a moment. Click in Short title, and type a few words that sum up the problem. This makes it easy to find later. Next, click in Details. This is the most important part. Tell us three things. What you were doing. What happened. And what you expected to happen. Write it the way you'd explain it to a colleague. Now choose the impact. Normal is right for most things. Choose Important if it's slowing you down. Choose Blocking only if you can't do your work at all. We'll choose Important. Scroll down to the screenshot, and check that it shows the problem. For your privacy, anything typed into boxes is hidden automatically. If the picture isn't helpful, you can click Remove screenshot. Underneath, ClubPilot shows where the report came from. In this case, Maintenance. The page, the version, and your screen size are sent with it, so you don't have to explain them. When you're happy with it, click Send fault report. Done. A green message confirms it's been sent, and the form moves to My requests. Your report is at the top, with its reference number, and the status, Open. Example two. Another fault, but this time with your own picture. Sometimes the problem isn't on the screen in front of you. For example, an email from ClubPilot had the wrong details, and you took a screenshot of it. You can send another report straight away. Click the Report, slash, suggest tab at the top of the form, then make sure Report a fault is selected. Type a short title. We'll write, task reminder email showed the wrong club. Then explain what happened in Details. Include the date, and which club or person it was about. That helps us find it quickly. This one isn't stopping anyone from working, so we'll leave Impact on Normal. Now click Attach screenshot, and choose the picture from your computer. On a phone, you can choose it from your photos. You can also copy a picture, and paste it straight into the form. Check the preview, to make sure it's the right picture, and doesn't show anything private. Then click Send fault report. Now both faults are listed in My requests, each with its own reference number. Example three. Requesting a change. Maybe you'd like a new option, or you'd like something to work differently. Click the Report, slash, suggest tab again. This time, choose Feature, slash, option. Give it a short title that names the change. We'll write, add a club filter to Checklists. In Details, describe the result you need, and why it matters, rather than how the screen should look. The more we understand about your day, the better the change will be. A screenshot is optional for suggestions. When you're ready, click Send suggestion. Your request appears in My requests, with the status, Requested. Example four. Asking a question. If you're not sure how to do something, click Quick help. Before you send anything, have a look at Common answers. The answer might already be here. For example, if you can't see a club or a section, it's usually your role or club access. Your administrator can check that for you. If your answer isn't there, click Ask a question. The form opens with Question already selected. Type your question as the title. We'll ask, how do I hand over my jobs while I'm on leave. In Details, tell us what you're trying to do, and by when. Then click Send question. Now let's follow up. Open My requests at any time to see everything you've sent. Each one shows its type, its title, a reference number, the page it came from, the date, and its current status. The status changes as the ClubPilot team works on it. A fault starts as Open. A suggestion or a question starts as Requested. Then it moves to In progress, and finally to Resolved, or Completed. Here's an older suggestion that's in progress, and a fault that's already been resolved. If you need to add more detail later, just send another report, and mention the reference number, so we can link them together. When you're finished, click Back to my work. You're right back where you left off. One important tip. If something physical in the club is broken, like a treadmill, a door, or a leaking tap, don't use Report, slash, suggest. Log it in Maintenance, using New request, so it goes to the right person to fix it. Report, slash, suggest, is for problems and ideas about ClubPilot itself. That's it. Report a fault, request a change, or ask a question, all from the screen you're on. Then follow up any time in My requests. Thanks for watching. This recording uses a fictional business.

In this guide, we'll show you how to log a maintenance request in ClubPilot, how to add a photo, and how to follow the job until it's fixed. We're using a club manager's view. Take your time, and pause whenever you need to. Start by opening Maintenance from the menu on the left. You'll see the open jobs for your club. Anything urgent is shown in red, with how long it's been waiting. To report something new, click New request. The form only needs three things: the club, the item, and the problem. Everything else is optional, so a report never has to wait. First, the request type. Repair or maintenance is for something broken or worn out. New equipment purchase is for buying something new, and that goes to an administrator for approval. This one is a repair, so we'll leave it as it is. Check the club is right. If you look after more than one club, choose it here. In Asset or equipment, name the item so anyone can find it on the floor. Include the number on the machine if there is one. We'll type, Spin bike twelve. If you can see a serial number, you can add it too. It's optional, so skip it if it's hard to find. Now, What's wrong. Describe the fault in plain words. Say what's happening, when it happens, and whether it's safe to use. That helps whoever fixes it bring the right parts. Then choose the priority. Routine is the default. High is for something that needs attention soon. Urgent is only for anything unsafe, or that stops the club operating. A grinding pedal that slips under load is a safety risk, so we'll choose High, and tape the bike off. If you already know who should fix it, when it's due, or have a supplier link, click Add more details. You can leave these for your manager to fill in. Now add a photo. A clear photo saves a lot of back and forth. On a phone, tap Use camera to take one straight away. On a computer, click Attach file, and choose the picture. The photo is attached to the request. Large phone photos are made smaller automatically before they upload. Check everything once more, then click Create job. Done. ClubPilot creates the job, gives it a job number, and adds it to the list straight away. Your manager is alerted, so you don't need to send a separate message. The job opens straight away. Here you can see the fault, the priority, the status, the photo, and the full history. You can open it again any time by clicking it in the list. If anything changes, type an update, and click Add update. For example, that the bike has been taped off and moved to the back wall. Everyone responsible can see it, so nobody needs to chase by text. As the job moves along, the status changes, from Requested, to In progress, and finally Completed. Each change is added to the history, so you can always see where it's up to. When the repair is finished and checked, Mark complete closes the job in one tap. One last tip. Log one job for each fault. If two things are broken, create two jobs, so each one can be tracked and closed properly. That's it. Open Maintenance, click New request, name the item, describe the problem, choose the priority, add a photo, and click Create job. Thanks for watching. This recording uses a fictional business.

In this guide, we'll show you how to complete a checklist in ClubPilot: how to tick off each check, how to record exceptions, and how to save your progress. We're using a club manager's view. Pause the video whenever you need to. Open Checklists from the menu on the left. This shows every checklist you need to complete for the current period. Each checklist shows when it's due, who it's for, and its status. This one is the Opening and presentation standard, for the start of the month, and it's In progress. Underneath are the checks themselves. Each item is one thing to check at your club. Two are already ticked from earlier in the month. As you complete each check, tick it. Only tick something when it's actually been done and meets the standard. We'll tick, All critical equipment available. If something can't be done yet, leave it unticked. Here, the required notices still need updating, so we'll leave that one for now. Use Notes to explain anything unusual. For example, what still needs doing, when it'll be done, or where the evidence is kept. Then click Save checklist. Your progress is saved, even though the checklist isn't finished yet. You can come back and finish it later. Because one item is still open, the checklist stays In progress. That makes it clear to your manager what's still outstanding. Later, once the notices are updated, come back, tick the last item, update the note, and click Save checklist again. Now every item is ticked, so the checklist shows Completed. ClubPilot records who completed it, and when. One tip. If a check fails because something is broken, don't just leave a note. Log a maintenance request too, so the repair is tracked, and mention it in your checklist notes. That's it. Open Checklists, tick each check as it's done, add notes for anything unusual, and click Save checklist. Thanks for watching. This recording uses a fictional business.

In this guide, we'll show you how to submit your monthly ClubWalk video in ClubPilot. Each club records one walkthrough video every month, so leaders can see the club as members see it. We're using a club manager's view. Open ClubWalk from the menu on the left. At the top, ClubPilot shows this month's requirement: one completed walkthrough for each club, and the date it's due. Your club is marked Due until a video is submitted. When you're ready, click Start walkthrough. Check the club is right. On a phone, tap Record video. It opens the camera in video mode, using the rear camera, with sound. Walk the club at a steady pace: entry and reception, the gym floor, studios, change rooms, and anything that needs attention. Keep it under about eight minutes. Longer walks can be split into extra clips after saving. If you've already filmed it, choose Choose existing video, and pick the file. MP4, MOV, M4V and WebM files work, up to ninety-five megabytes. The video is now attached, and ready to send. Add a walkthrough note if there's anything the reviewer should know. For example, a light that's already been reported, or an area that's being renovated. Then click Submit walkthrough video. Keep the page open until the upload finishes. Done. The walkthrough is saved for this month, and your club no longer shows as due. Your reviewer can now watch it. Every walkthrough is kept in the history, so you and your manager can compare the club from month to month. A few tips. Film in landscape, hold the phone steady, and move slowly. Say out loud anything that needs fixing as you film it. And if you spot broken equipment, log a maintenance request too, so the repair is tracked. That's it. Open ClubWalk, click Start walkthrough, record or choose your video, add a note, and click Submit walkthrough video. Thanks for watching. This recording uses a fictional business.

In this guide, we'll show you how to build your monthly local area marketing plan, or LAM plan, in ClubPilot, request a budget for an event, and submit the plan for review. We're using a club manager's view. Pause whenever you need to. Open LAM plans from the menu on the left. You'll see your previous plans, and whether each one was approved. To start next month's plan, click New monthly plan. Check the club, and the month the plan is for. ClubPilot suggests the next month without a plan. Under Audience, offer and channels, there's a row for each group you might target, like ex members, new members, or referrals. You don't need every row. Only fill in the groups you're actually working on this month. We'll target ex members. In Offer or activity, say what you're offering them. We'll write, no joining fee to come back in October. In Channels, say how you'll reach them. For example, SMS and email. In Outcome, set a measurable target, so you'll know if it worked. We'll aim for fifteen members back. Then the follow-up action: what you'll do next, and when. For example, call anyone who hasn't replied after a week. Add the follow-up date, so it shows on the calendar. Important: any row you start needs all four parts, the offer, the channels, the outcome, and the follow-up action. Otherwise the plan can't be submitted. Next, LAM events. Add each event or activation you're running. Give it a name, a calendar date, and a focus. If the event needs money, enter the budget you're requesting, and a lead target, so the reviewer can see what the spend should achieve. Use Manager notes for anything your reviewer should know, like support you need from the team. Now click Save draft. Your plan is saved as a draft, and only you can change it. You can come back and keep working on it any time. Because the event has a budget, click Request budgets. This sends the spend to your reviewer to approve, before the whole plan. The event's budget now shows as Requested. When the plan is complete, click Submit for review. The plan's status changes to Submitted, and your reviewer is alerted. Your area manager reviews the budget and the plan. They'll either approve it, or send it back with notes. If changes are requested, update your draft, save it, and submit it again. Once it's approved, the event and follow-up dates appear on the approved LAM calendar. That's it. New monthly plan, fill in the groups you're targeting, add your events and budgets, save the draft, request budgets, and submit for review. Thanks for watching. This recording uses a fictional business.

Too many tasks, too little clarity? Open your ClubPilot dashboard. See what needs you, check the deadline and open the details. Know your next move. Explore clubpilot.au.

A new month shouldn't mean a new guessing game. With ClubPilot, your monthly checklist keeps the work visible. Choose the month and club. See the task, the person responsible, and the due date. Open a task and follow it through. Give your team a shared view of what comes next. Explore the live demo at clubpilot.au.

When the repair is actually finished, Amelia marks the job completed. The status and history remain with the job. For safety critical equipment, your team should agree what evidence and verification is required before closing the issue. A completed button is only useful when it reflects a real outcome. You can filter completed jobs later to review what happened and how long it took. That provides a better basis for weekly operating meetings than scattered calls and spreadsheets. The same pattern extends to the rest of the system.

See your clubs, wherever you are. ClubWalk brings monthly walkthrough videos into ClubPilot. Choose a club, add a video and keep the review together. See what's been submitted. Explore clubpilot.au.

Less chasing. More clarity. Bring everyday requests and club updates into ClubPilot. See what has been requested, which club it belongs to, and its current status. Start a request with the item, quantity and supporting notes. Switch to announcements to see recurring club reminders. Keep the context close to the work. Explore clubpilot.au.

New customer: start a free trial at clubpilot.au. Step 1: the business owner creates their login. Step 2: name the business and list each club, one per line. The workspace opens straight away with all three clubs. Step 3: add your team in People & access. Each role only sees its own clubs. Each person then gets an invite and creates their own password. Step 4: assign work in Tasks. Pick the person; their role and club are shown. Club checklists can target one club. Assigned tasks shows who has what, and when it is due. The Harbour City manager creates his password from the sign-in screen. The badge tells him he has a task waiting. He only sees his own task, not the Northside manager's, and ticks it off when it's done. Back as the owner, you can see which tasks are complete and which are still open. The recording uses a fictional business.

Ten clubs. Too many places to look? Start with your ClubPilot dashboard. See overdue work, upcoming actions, and requests waiting for approval. Open an item to see what needs attention. Bring the next decision into focus, without hunting through every club's messages. One place to start your day. Explore the live demo at clubpilot.au.

New starter. Same scattered checklist? Give your team a clearer start with ClubPilot. Open staff onboarding. Find the person and their club. Track documents, training, and uniform progress in one record. See what is complete, and what still needs attention. Keep the handover moving. Explore the live demo at clubpilot.au.

Decisions waiting? Bring them into focus with ClubPilot. The approval centre brings equipment requests, refunds and submitted marketing plans into one queue. See the club, the amount and the person responsible. Open a request to review the record and its history. Clearer context for your next decision. Explore the live demo at clubpilot.au.

Still chasing refund requests through messages? Bring the decision into ClubPilot. Open the refund queue. Review the request, the amount, and the reason. See which club it belongs to and where it stands. Keep the next step visible to the people responsible. Less chasing. Clearer follow-through. Explore the live demo at clubpilot.au.

…events, budgets, targets and follow-up together. Olivia starts a new monthly plan, selects the month and enters an offer for former members. She records the channels, a measurable reactivation target and the action that follows. These fields are useful when they tell the team what to do, not simply because they are filled in. Next, Olivia adds a Brisbane Open Day. We put in the date, who it is for, the requested budget and a lead target.

Good connections need clear next steps. ClubPilot brings your local partnerships together. See who owns each relationship and which follow-ups need attention. Add a business, shape a useful member offer, and keep the details together. Track leads, appointments and joins as the relationship grows. Give local growth a clearer plan. Explore clubpilot.au.

Which clubs need your attention today? Bring your secondary sales into focus with ClubPilot. See reported sales alongside monthly targets. Compare progress across your clubs. Spot the locations that need a boost, then focus the next conversation. Clear numbers. A clearer next step. Explore the live demo at clubpilot.au.